Refund policy

Return & Exchange Policy

At Shamay Beauty, customer satisfaction is important to us. Please review our return and exchange policy carefully before making a purchase.

No Refund Policy

Due to the nature of our products and business model, we do not offer refunds. Once an order has been placed, it cannot be refunded to the original payment method.

Exchanges & Store Credit

We are happy to offer exchanges under the following conditions:

  • Items must be unused, unworn, and in original packaging

  • Exchange requests must be submitted within 7–14 days of receiving your order 

  • Proof of purchase is required

If approved, you may:

  • Exchange the item for the same product (different size/color if available).

Non-Returnable Items

The following items are not eligible for exchange:

  • Sale or discounted items

  • Gift cards

  • Items damaged due to misuse or normal wear

  • Items returned without prior approval

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos or video showing the issue

Once verified, we will arrange a replacement at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

Processing Time

Once your return is received and inspected:

  • Exchanges or store credit will be processed within 5–10 business days

  • You will be notified via email once completed

Order Cancellations

Orders cannot be canceled or modified once they have been processed or shipped.

Contact Us

For any questions regarding returns or exchanges, please contact us at:
📧 77shamay@gmail.com