Shipping policy

Shipping Policy

Last updated: January 26, 2026

This Shipping Policy forms part of our Terms of Service and should be read together with our Refund Policy. By placing an order with Shamay, you agree to the terms outlined below.

1. Shipping Coverage

  • We currently ship within South Africa only.

  • International shipping is not available at this time.

2. Order Processing

  • Orders are processed within 1–3 business days, excluding weekends and public holidays.

  • Processing time refers to order verification, quality checks, and dispatch preparation.

  • Once an order has been dispatched, it cannot be modified or cancelled.

3. Delivery Timeframes

  • Estimated delivery time is 5–10 business days from the date of dispatch.

  • Delivery timeframes are estimates only and are not guaranteed.

  • Delays may occur due to factors beyond our control, including courier delays, weather conditions, public holidays, or high-demand periods.

4. Shipping Fees

  • Shipping fees are included in the product price.

  • No additional shipping charges will be applied at checkout unless clearly stated otherwise.

5. Tracking Information

  • Tracking details may be provided via email or SMS once the order has been dispatched, depending on courier availability.

  • Tracking updates are subject to the courier’s system and may not update in real time.

6. Incorrect Address Information

  • Customers are responsible for providing accurate and complete shipping details at checkout.

  • We are not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete address information.

  • Orders returned to us due to incorrect address details may require an additional processing period.

7. Delays After Dispatch

  • Once an order has been dispatched, responsibility for delivery timelines lies with the courier.

  • Shamay is not liable for delivery delays caused by third-party courier services.

8. Lost or Damaged Orders

  • If your order is lost or arrives damaged, you must contact us within 48 hours of the delivery date or expected delivery date.

  • We will investigate the matter with the courier before determining eligibility for a replacement or resolution, in accordance with our Refund Policy.

  • Claims submitted outside this timeframe may not be eligible for review.

9. Refunds & Returns (Shipping-Related)

  • Shipping time delays alone do not qualify for a refund.

  • Refunds, replacements, or store credit (if applicable) are subject to the conditions outlined in our Refund Policy.

  • Due to hygiene reasons, certain products (including cosmetics) may be non-returnable once delivered, unless damaged or defective.

10. Contact Information

For any shipping-related questions, please contact us at:
📧 77shamay@gmail.com